FAQ / Support

Rather than repeatedly return to our customer support, look at the following most frequently asked questions from users of our iSmartLanguage. You may find solutions for your problems here.

I installed the FREE application. I like the application and I would like to buy it. Where can I find the full version?
The application is available only as a FREE application. You may try the application and learn about its contents for FREE and without further obligation. Then directly from this application you may buy individual lessons or the complete package of all lessons to save money. Apple® marks such purchase as „In-App Purchase“(more on http://www.apple.com/support/).

Firstly I bought only one lesson. Now I have decided to buy the complete package. Will the price for the complete package be reduced by the amount paid for the first lesson?
No. In the application, every lesson is listed with its price and the current price of the complete package. Every user is free to decide to buy individual lessons or the complete package. The price of the complete package is not influenced by previously purchased individual lessons.

I bought the complete package for my iPhone®. May I use it on my iPad®?
Yes. Install the application on your iPad, go to the Settings of the application and in the section Service actions tap on the item Restore of purchased lessons. It is required to use the same Apple ID as used for the purchase on your iPhone. Apple does not allow for the same Apple ID a purchase of the same application, or its parts, more than once.

I had to install the application again and every lesson is markt as "demo" even I purchased all lessons. How can I renew purchased lesson?
It is easy! In Settings of the application in the section Service actions by tapping on the item Restore of purchased lessons. It is required to use the same Apple ID as used for the purchase.

 

If you wish to contact our customer support, please send an email directly from the application iSmartLanguage (About - Support). In case this isn’t possible, you may use the following form: